After my message to the newsgroup on late delivery of 377 upgrade kits, I
was contacted by PE for an explanation of this problem.
Perhaps I wasn't clear, but I was really annoyed by the lack of
communication and organization of their distribution department, and not
at all by the quality of the material, and the technical assistance.
For example the upgrade was delivered without combs, and also without the
new software and its documentation. However the technician graciously
installed the software from his own disks.
It seems that the discrepancy between the technical support and the
distribution is due to a new organization for PE-Europe, and this is just
a "burning in" period, and this type of problem will disappear in the
Now I have tried 3 runs with the upgrade (48 wells) and it worked fine. I
haven't tried the 64 wells comb, because it seems hard to load without a
specifically designed loader (manual or automatic).