ABI 3100: mysterious communication problem

Alison Brown alison.brown at channing.harvard.edu
Thu May 31 10:57:15 EST 2001


No problems of that kind with our two 3100's - we have left the password blank
though,
ALison

Roland.Varecka at vie.boehringer-ingelheim.com wrote:

> Dear ABI3100 users, has anyone experienced the same
> problems we currently go through?
>
> We are now strugglung since 5 weeks to hook up our new ABI 3100 to our
> inhouse network.
> The problem we see is the following: As long as we run the instrument in
> local mode (Novell Network Client 4.6, service pack 2 not installed)
> everything works fine (2 runs/day over one week).=20
> When we install Novell, everything works fine for about 2 runs (the new
> Collection Software 1.0.1 as well as network access run smoothly).
> Typically, during the 3rd run, Dr.Watson for NT Error Messages start to pop
> up,=20
> and the run may or may not abort.=20
>
> Error messages look like this:
>
> An application error has occurred, could not attach to the application.
> Windows NT error code=3D87,
> or
> An application error has occurred, server.exe, exception: access
> violation (0x0000005, address: 0x0045f8ab)
>
> >From then on, the communication between PC and instrument is worsening
> everytime Collection Software is started, subsequent runs typically abort=
> =20
> in the very moment the collection of data starts or at the end of sample
> file=20
> extraction. However the network can still be accessed without problems.
>
> In agreement with ABI we exchanged one of the two identical 3Com
> Ethernetcards for a different brand card with its own set of drivers to mak=
> e
>
> sure we have no addressing mismatch. The problem, however, persists.
>
> ABI also installed a new Dell workstation because they suspected a hardware
> problem,
> but that did not help either.
>
> We have not changed the user name that ABI prescribes, but we have entered =
> a
> password to start=20
> Windows NT.
>
> Any of you experienced a similar problem?
>
> Suggestions greatly welcomed,
>
> Roland
>
> ---------------------------------------------------------------
> Roland M Varecka
> Boehringer Ingelheim Austria GmbH
> Dr. Boehringergasse 5-11
> A-1121 Wien, =D6sterreich
>
> Tel:=09xx43-1-80105-2392
> Fax:=09xx43-1-80105-2360
> Email:=09roland.varecka at vie.boehringer-ingelheim.com
>
> ---------------------------------------------------------------
> Roland M Varecka
> Boehringer Ingelheim Austria GmbH
> Dr. Boehringergasse 5-11
> A-1121 Wien, =D6sterreich
>
> Tel:=09xx43-1-80105-2392
> Fax:=09xx43-1-80105-2360
> Email:=09roland.varecka at vie.boehringer-ingelheim.com
>
> ---

--
Alison Brown
Channing Laboratory
181 Longwood Avenue
Boston, MA  02115

Ph: 617-732-5561
Fax: 617-264-5135
Email: alison.brown at channing.harvard.edu


---




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