Does Kodak/IBI do tech support?

Helge Weissig helgew at LJCRF.EDU
Fri May 20 13:52:59 EST 1994


At 09:09 PM 05/18/94 +0000, Roger Wiegand wrote:
>I've been on hold for 35 minutes at this point trying to get through to
>tech support for MacVector. Their phone system is set up so that it is
>impossible to actually talk to a human being. Are they still in business?
>Does anyone know an E-mail address or unpublished phone number that will
>get to a real person?
>
>How can someone get away with charging what they charge for MacVector and
>not answer the phone? It might be OK if the program weren't so buggy.
>
>In frustration...
>
>--
>Thanks,
>Roger
>rcwieg at ccmail.monsanto.com
>"If you push it hard enough, it *will* fall over"

Hi Roger,

        I had a similar unpleasent experience with the IBI-tech support. The rep I finally got a hold of was almost outright rude.. oh well, but at least I got what I want (MacVector 4.1.4 demo version).

I called: 1-800-243-2555 (got number from 1-800 directory assistance)

Has anybody experiences to share with MacVector 4.1.4? Is it more stable than 3.5? Any alternative suggestions?

Caveat: no flame/offense/blame/advertisment/influence intended!

cheers,
Helge



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Helge WEISSIG                              e-mail: helgew at ljcrf.edu
La Jolla Cancer Research Foundation        phone: (619) 455 6480 x253
10901 N. Torrey Pines Rd.                  FAX: (619) 455 0181
La Jolla, CA 92037
U.S.A.

     God invented surfing, so that the really talented people
     would not rule the world. - unknown

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