Criticize Shimadzu Publicly.... Get Free Service Work!

[riddless at my-deja.com]

Criticize Shimadzu Publicly and Get Free Service Work


....venting your spleen could yield free service work; keeping mum
means you pay the bill!


The following comments were posted in the Rate-A-Vendor forum at
www.chemicalanalysis.com on 29 June 1999:

Subject: Bad products/service from Shimadzu

"I work for a Japanese company that bought the exact same equipment as
what they had in Japan. This included a Shimadzu AA. This instrument
has a dedicated PC and is used only once per month. Well, the hard
drive on the computer crashed within days of the expiration of the 1
year warranty. When I received no help or response from my local rep, I
posted a scathing message on their American corporate web site. Then
someone from Maryland contacted me and had my problem fixed for free. I
have had numerous problems with this instrument that I have never seen
in a Perkin-Elmer AA and I agree about the translated manuals. They are
basically non-informative. We have gone thru 3-4 sales reps since the
instrument was purchased and they never return calls. As long as it's
up to me, I will never buy a Shimadzu instrument!"


n.b. Well, when you read messages like this, what else is there to add?
But you know us, we'll pile on at this point! Shimadzu's share of the
AA market is minuscule! Quarter after quarter, the corporate sales
quota for this product is rarely, if ever, exceeded! And how about the
inferior quality of a Shimadzu product that needs service work within
days of the warranty expiring? How typical is this? Do you want one in
your lab?

n.b. Please take note that this Shimadzu customer reported "no help or
response from the local rep" and that "they never return calls." How
about that FREE technical support advertised by Shimadzu.... we've said
it before: You'll get what you pay for and probably not even that! If
you paid nothing, you will get nothing from Shimadzu except a headache!
And then the Shimadzu user commented that "I have had numerous problems
with this [Shimadzu AA] instrument." Finally, he/she characterized the
Shimadzu translated manuals as "basically non-informative." What else
do you need to hear???

n.b. And what's up with 3-4 different sales reps in the space of about
12 months? Is it really that BAD at Shimadzu? With this kind of
attrition rate, it sounds like the sales reps are leaving in droves
after completing the initial indoctrination program at Shimadzu. Think
about it though, after previewing the inferior Shimadzu products that
you would be peddling to prospective customers, you'd probably quit
pronto too!

n.b. If you have a Shimadzu instrument in need of service work (and
just about all Shimadzu products qualify), consider posting a scathing
report of your experiences with Shimadzu on the internet. All Shimadzu
customers have had their moments! Harsh criticisms will prod Shimadzu
into action (as evidenced by the gratis service work given above).
Don't leave out any of the details. If the sales, service or tech
support sucked.... say so! You could end up with some "free" Shimadzu
service work! You'll also be setting yourself up for some more
disappointment (Shimadzu style) down the road!

n.b. If you need a place to go public about your "bad" experiences with
Shimadzu, consider the following avenues: Tech Talk at
www.chromtalk.com, St. Louis Chromatography Discussion Open Forum at
www.stlcdg.org, LC & GC Chromatography Forum Discussion Group at
www.lcgcmag.com, Biotech Rumor Mill at www.biofind.com, Minnesota
Chromatography Forum Discussion at www.minnchrom.org, LabAlliance
Online Chromatography Discussion Group at www.laballiance.com and the
sci.chem, sci.chem.analytical and sci.techniques.spectroscopy
newsgroups at www.deja.com. Remember, you can always forward your
comments to us at shimadzu-sux at bigfoot.com and we will gladly publish
them uncensored! Is our right to free speech great or what?

                   Shimadzu asks: AA Money to Burn?
         ....if Shimadzu's footing the bill, then you betcha!

         For more information about Shimadzu, call 1-800-LIARS


Visit the Shimadzu Consumer homepage at:
http://www.bigfoot.com/~shimadzu-sux


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