What's wrong with EMBL?

[PAB5BL at cms1.ucs.leeds.ac.uk]

Hi nettes,

Does anybody know what is wrong with the netserv from EMBL?
I have been trying to get some nucliotide information from
it for one month now and still got no reply at all! I have
aso tried to ask about this to the address of
        NETHELP at EMBL-HEIDELBERG.DE
with no reply!

As a regular user, normally I could get a rapid response
from EMBL. I don't understand what went wrong this time.
I should be grateful if somebody can tell me about this.

Bing  PhD                    pab5bl at uk.ac.leeds.cms1
University of Leeds,
UK