About Pharmacia......

Ding Ming ming at ahabs.wisc.edu
Tue Mar 15 15:30:13 EST 1994


In article <Dress-150394100618 at chuck.biosci.arizona.edu>,
Dress at biosci.arizona.edu (Virginia Dress) wrote:


> Pharmacia also describes a silver-staining technique in  the Phast-gel
> system
> manual, they may have a separate technical bulletin they'd send you
> (probably
> not for free, they are real tightwads).  

You are right. I have been a Pharmacia customer since 1982, long time
before they took over LKB, and we bought a lot of stuff from them in
hundreds of thousand dollars. I have this feeling that they are realy
stingy recently.

Two weeks ago, I called their customer service to ask for a FPLC
instruction manual for two reasons:1)our original manual was lost; 2)we are
planning to buy a new one. The lady on the phone told me that I should
receive it within 10 to 15 days although I asked for express delivery.
Yesterday, a lady from Pharmacia called me again and told me that there
will be no manual for me but I can order one from them and it costs $17. I
immediately cancelled the $25,000 order and  certainly, Pharmacia saved $17
overall:>.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Ding Ming
University of Wisconsin-Madison
Telephone: (608)265-3544     Fax: (608)262-7420
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