Dress at biosci.arizona.edu
Thu Mar 17 18:44:09 EST 1994
In article <ming-150394143013 at sweetprotein.ahabs.wisc.edu>,
ming at ahabs.wisc.edu (Ding Ming) wrote:
> In article <Dress-150394100618 at chuck.biosci.arizona.edu>,
> Dress at biosci.arizona.edu (Virginia Dress) wrote:
> > Pharmacia also describes a silver-staining technique in the Phast-gel
> > system
> > manual, they may have a separate technical bulletin they'd send you
> > (probably
> > not for free, they are real tightwads).
> You are right. I have been a Pharmacia customer since 1982, long time
> before they took over LKB, and we bought a lot of stuff from them in
> hundreds of thousand dollars. I have this feeling that they are realy
> stingy recently.
> Two weeks ago, I called their customer service to ask for a FPLC
> instruction manual for two reasons:1)our original manual was lost; 2)we are
> planning to buy a new one. The lady on the phone told me that I should
> receive it within 10 to 15 days although I asked for express delivery.
> Yesterday, a lady from Pharmacia called me again and told me that there
> will be no manual for me but I can order one from them and it costs $17. I
> immediately cancelled the $25,000 order and certainly, Pharmacia saved $17
> Ding Ming
> University of Wisconsin-Madison
> Telephone: (608)265-3544 Fax: (608)262-7420
Hooray for you! I hope you let Pharmacia know that you cancelled a HUGE
order because they were pimping you over for a $17 manual. Perhaps your
rep could have been of help, it varies a lot.
They used to send out for free these nice little booklets on
Ion Exchange, Gel Filtration etc., which had nice, simple, practical
on what you needed to know to do a basic column. But these are no longer
they charge you, or if you buy LOTS of column stuff from them they will
give them to you. I wonder how much they've lost by becoming tightwads
Also, they charge an awful lot for their equipment and it seems that every
has this one little part that breaks on a regular basis (planned
like for the spiral fraction collectors it's the tube sensor. Of course,
only break DURING a run and when the tube sensor goes out your fractions go
down the toilet.
Perhaps everyone who has had a problem with Pharmacia should copy the above
message, sign it and send it to Pharmacia. Might not change their policies
but it would sure make me feel better. So I will start the ball rolling, I
am going to send the above message to Pharmacia (Ding Ming -- do you want
name and address deleted???? Let me know) I hope you will all do the same,
Ralph Nader would be proud.
dress at biosci.arizona.edu
U of AZ
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