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Warning: Genescan (from Perkin-Elmer/ABI)

Hung-yiu Ho hyho at GATE.SINICA.EDU.TW
Fri Dec 15 02:12:45 EST 1995

PE is a money-gluttoning monster! Most of the American biotech product 
sold to Taiwan are overcharged at 2-3 time the prices they are sold in 
the States. I do not think it is a fair practice and goes against what 
the Uncle Sam says about free trade and no barrier. We now shift the 
order to the European vendors which provide similar products.

On 30 Nov 1995, Tay Hou Ngee Agnes wrote:

> This is a warning to anyone contemplating the purchase of Genescan from 
> perkin elmer/ABI. I bought the software nearly a month ago and am still 
> waiting to see it installed on the ABI373. For reasons best known to PE, the 
> floppies shipped to me were for version 1.2 instead of v 1.2.2-1 which I 
> understand is the current version in use. Perhaps the folks in Foster 
> City figured they could send us "old" stuff since we wouldn't know any 
> better here in Singaopore. Frantic calls to the US and Australia fr the 
> local rep resulted in promises of the "right" floppies being on their way 
> by courier, except I'm still waiting...So we thought we'd go ahead and 
> try the v1.2 to see what we could get out of it, only to get the message 
> "This disk is unreadable"! The installation was  being attempted by the 
> PE guy so you can't blame me for attempted sabotage either.
> I don't know if it's only in Asia, but PE just doesn't seem to be 
> interested in/capable of  providing the necessary support for its products. 
> Apart from dud floppies, they also managed to pack the wrong manual--it 
> said "Genotyper" on the cover and was all abt Auto-assembler on the 
> inside! 
> What I'd like to know is, is PE always so incompetent or 
> am I being discriminated against because I'm here in Singapore?
> I know for a fact they tried to make me pay 4x as much for my DNA 
> standards. It was only when I found out the exact price people pay in US 
> for the same items, that I finally got a decent price!

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