After posting the criticism listed below on the internet, I got an
immediate fax from Eric M. Graber of Wiley publishing, apoligizing for the
problems that I was having. The next day he faxed me new Key codes so
that I could get into the program. Unfortunately, I have been too busy
repeating experiments to make them pretty for a publication, so I haven't
had a chance to get into the program. You might want to give Eric a call
at 212-850-8848. He seems quite repsonsive.
The internet really works sometimes.
> In article <9511290453.AA07046 at uranus.med.pitt.edu>,
>corey at MED.PITT.EDU (Seth Corey) wrote:
>> > any comments? is it worth the price?
>> I'd like to know also. The publishers sent me a copy on approval but the
> Key they included won't open it up. I have been trying to get a look at
> it and have contacted them several times but their only replies have been
> to send me bills for the disk. Needless to say, I am displeased with
> their responses and probably will not purchase it because of this. Maybe
> someone from CP on CD will read this mssg and get their customer service
> department in gear.
>> I have also had a lot of problems with John Wiley & Sons about
> Current Protocols - CD versions. First, it didn't come for a long
> time. When it finally arrived, the key wouldn't open it up. It took
> way too many phone calls to straighten up these problems. Then,
> I had some other technical problems. Finally, another disk arrived,
> and I got two bills, which took a long time to straighten up. I
> think they have a lot of problems with their distributions
> and customer service departments.
>> Glenn CAntor
Stephen R. Lasky Ph.D. Brown U/Roger Williams Medical Center, Providence, RI.
Phone: 401-456-5672 Fax: 401-456-6569 e:mail: Stephen_Lasky at brown.edu
America may be unique in being a country which has leapt from barbarism to decadence without touching civilization. John O'Hara.