Any BIO-RAD email, gopher, or WWW address?

U12201 at uicvm.uic.edu U12201 at uicvm.uic.edu
Fri Jul 21 13:42:40 EST 1995


In article <Pine.SUN.3.91.950718161440.25137E-100000 at verdi>, hroychow at NMSU.EDU (Hiranya Roychowdhury) says:
>
>On Tue, 18 Jul 1995, Tracy Aquilla wrote:
>
>> I've just had a GREAT time trying to extract info from Bio-Rad's tech.
>> support. |-{ Basically, first you sit on hold for about twenty minutes, then
>> you usually get a tech. rep. with very limited knowledge who often can't or
>> won't help. My attempts to contact their sales rep. have been equally
>> frustrating. This is typical of most big companies. When I complained to the
>> tech. rep. about this today, he replied that I was just lucky I wasn't
>> dealing with Microsoft!! NOT quite the apology I wanted. Although it may not
>> help me much at this point, I was wondering if anyone knows of another way
>> for me to reach the folks at Bio-Rad besides the phone, which clearly isn't
>> working for me. If so, please post here or email directly to me. Thanks.
>> Stay tuned for more on Bio-Rad tech. serv. If I don't get some satisfaction
>> very soon I'll post the details...
>>     tracy
>>
>> Thomas T. Aquilla, Ph.D.         .***.   .***.           .***.   .***.
>> Molecular Physiology and Biophysics    * | | | *       * | | | * | | | *
>> University of Vermont Medical College*   * | | | *   * | | | *   * | | | *
>> Health Science Complex, Given E-201*       * | | | * | | | *       * | | | *
>> Burlington, VT 05405-0068    '***'           '***'   '***'           '***'
>>
>>
>
>I have had very similar experience more than once. I wonder why a company
>of BioRad's repute would man their 'Technical Support' phone lines with
>people that obviously lack the minimum knowledge in the physical sciences.
>
>                        >>>>>>>>>>>>>>>>>>>>>>>>>>>
>                          Hiranya S. Roychowdhury
>                             Plant Genetic Engineering Lab.
>                          Box 3GL, NM State Univ.
>                          Las Cruces, NM 88003
>                          Phone: (505) 646-5785
>                          hroychow at nmsu.edu
>                        <<<<<<<<<<<<<<<<<<<<<<<<<<<
>
TRY Pierce Chemical:   Phone: 1-800-8-PIERCE or 1-815-968-0747
Fax: 1-815-968-7316    e-mail:  PierceChem at mcimail.com
GOOD SERVICE!!!





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