Warning: Genescan (from Perkin-Elmer/ABI)

workshop at dnatech.com workshop at dnatech.com
Thu Nov 30 16:58:04 EST 1995


>   mcbtayhn at leonis.nus.sg (Tay Hou Ngee Agnes) writes:
>  This is a warning to anyone contemplating the purchase of Genescan from 
>  perkin elmer/ABI. I bought the software nearly a month ago and am still 
>  waiting to see it installed on the ABI373. For reasons best known to PE, the 
>  floppies shipped to me were for version 1.2 instead of v 1.2.2-1 which I 
>  understand is the current version in use. Perhaps the folks in Foster 
>  City figured they could send us "old" stuff since we wouldn't know any 
>  better here in Singaopore. Frantic calls to the US and Australia fr the 
>  local rep resulted in promises of the "right" floppies being on their way 
>  by courier, except I'm still waiting...So we thought we'd go ahead and 
>  try the v1.2 to see what we could get out of it, only to get the message 
>  "This disk is unreadable"! The installation was  being attempted by the 
>  PE guy so you can't blame me for attempted sabotage either.
>  I don't know if it's only in Asia, but PE just doesn't seem to be 
>  interested in/capable of  providing the necessary support for its products. 
>  Apart from dud floppies, they also managed to pack the wrong manual--it 
>  said "Genotyper" on the cover and was all abt Auto-assembler on the 
>  inside! 
>  What I'd like to know is, is PE always so incompetent or 
>  am I being discriminated against because I'm here in Singapore?
>  I know for a fact they tried to make me pay 4x as much for my DNA 
>  standards. It was only when I found out the exact price people pay in US 
>  for the same items, that I finally got a decent price!
>  
>>>>
You should have bought Gel-Pro!  See http://www.mediacy.com


 




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