[INF2002042600000008]

info at softartisans.com info at softartisans.com
Fri Apr 26 05:13:51 EST 2002


Thanks for writing to info at softartisans.com. This is
an auto-generated response to let you know that your
message has reached our general information box
on 4/26/2002 at 6:00:30 AM.
Customer Service will be processing and, if necessary,
responding to your inquiry shortly. We usually reply
to general inquiries within one business day and
appreciate your patience.

There is no need to respond to this message, but if
your message was concerning a technical support issue,
a sales-related question, or beta product, there is a
more direct and quicker way of contacting the appropriate
SoftArtisans personnel--please see below.

----------------------------------------------------------
SoftArtisans Technical Support, Sales, and Beta Mailboxes
----------------------------------------------------------
Occasionally, our general information box receives
messages that are more appropriate for another mailbox.
For faster service, please consider resending your
message directly to one of the follwing:

For free technical support issues, please send your
message directly to:

		support at softartisans.com

For a sales consultation, quote request, or other
sales-related question, please send your message directly
to:

		sales at softartisans.com

For comments, feedback, or questions regarding our beta
products, please send your message directly to:

		beta at softartisans.com.

If this is an urgent technical support problem and you
require a guaranteed response time, SoftArtisans offers
two levels of paid technical support:

PRIORITY SUPPORT. Guaranteed response within two business
hours of placing your call or sending your e-mail. There
is no guarantee that we'll be able to provide an immediate
resolution of your problem, but we will work on it until
we can come to a conclusion. We will always provide you
an expected date to issue you a patch if necessary.
Please see instructions at:
 http://www.softartisans.com/softartisans/priorsup.html

PER-INCIDENT SUPPORT. Guaranteed response within one
business day of placing your call or sending your e-mail.
There is no guarantee that we’ll be able to provide an
immediate resolution of your problem, but we will work
on it until we can come to a conclusion. If you would
like to use a Per-incident technical support that was
packaged with a product purchase (such as ASPStudio
with Annual Maintenance), please call with your order
number. Otherwise, please see instructions at:
http://www.softartisans.com/softartisans/persup.html


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Tracking Your General Information Request
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    Your tracking number is: [INF2002042600000008]

In order to help us track the progress of request, please include
[INF2002042600000008] in the subject line of any further mail regarding this issue.

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SOFTARTISANS HOURS OF OPERATION
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We look forward to reading your message and will respond as quickly as possible.  Thanks.

Sincerely,

SoftArtisans Customer Service
http://www.softartisans.com

P.S. Please stay in touch!
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