Michael Stanley <thesmilecentre at home.com> wrote:
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>A while back I walked into Sears with a broken 3/8" ratchet (wrench). I
>told the salesman I broke it loosening a lug nut on my '74 Beetle (German
>quality - 200,000+ miles). Salesman placed a new one in a sack, which he
>handed to me, took the old broken one and tossed it into a box under the
>register. He said "Come back when you need a new one. You may like to try
>a 1/2" ratchet or a lug wrench next time." No questions, no complaints,
>Patient broke a PFM crown. Five years in the mouth. Replaced "No Charge".
>Apologized for the inconvenience.
>We can afford these things when we know that they are rarities.
>Renate Ratlos wrote: